![]() It blew my mind that people were having such a hard time getting replacement parts when rad was doing crazy sales on their bikes. I loved the rideģ) at my size and weight, I can fit another adult on the back and bop around town.ĭuring my pre-purchase e-bike research, these were the reasons why I landed on rad bikes that apparently don't exist anymore:ġ) being able to replace parts easily due to the popularity of their bikes - luckily I was able to get an extra two sets of brakes, tubes, and a tire right before the "great parts shortage" of 2022. The 20-in wheel diameter and low center of gravity really helped with handlingĢ) I giggled for the first time since I was a kid (i was 35 at the time, so that was a big deal). Personal reasons I bought my runner:ġ) im 5'4 and none of the other bikes I tested fit. I purchased my radrunner + last year and put about 600 miles on it. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.Īs a matter of policy, BBB does not endorse any product, service or business.Are you looking at our used runner plus or rover plus? BBB Business Profiles are subject to change at any time. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. This has been a terrible experience a a consumer, and feels unethical and shady.Policy: ************************************************************** Read MoreīBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. But again, they shouldn't have to review this, as their policy clearly states that we should only owe $149 and we should be able to return the bike. This bike has not been ridden, it is brand new, all packaging still intact.They claimed they will need to "review this claim" and to expect a response in 4-5 business days, but are vague about what that means/what next steps will be. This goes against their own purchase and return policies, and we are being told that a "used" bike is a bike that has been assembled, when their policy clearly states that a "used" bike is a bike that has been ridden. We chatted for another hour, where we requested to return the bike, but *** Support said that we need to pay a 30% restocking fee on a $2,000 bike, AND a $149 fee for shipping. There is no phone number available, so we went to chat on 5/23/23. We reached out to customer support via email on 5/22/23 when their customer support office re-opened, and received no response. ![]() The verdict is that new parts are needed. ![]() We kept seeing multiple error messages, and after hours of troubleshooting, there was no resolution. The bike shipped and we received it on 5/20/23, but after assembly, the "e" part of the bike did not work. My wife and I purchased an e-bike from Rad Power Bikes online on 5/14/23. ![]()
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